Office Policies

Mission Statement

At Jackson Heights Orthodontics, the genuine care and comfort of our patients is our highest priority. We pledge to provide the finest orthodontic care for our patients who enjoy a warm, fun and relaxed ambience. We believe excellence in orthodontics involves utilizing innovative technology to create an exceptional smile in the most gentle and efficient way possible.

Appointments

We pride ourselves on making our schedule run as seamless as our orthodontic treatment; efficient and on time. Only through your continued support and cooperation can we make this happen. Your scheduled appointment time has been reserved specifically for you. We request 24 hours notice if you need to reschedule an appointment.
Schedule an appointment >>>

Treatment Cooperation Policy

The success of orthodontic therapy is in direct proportion to the patient’s cooperation.  Successful treatment is dependent on the following:

Care for the appliances as instructed; broken or distorted appliances add to treatment time.
Wear supplemental appliances as instructed (rubberbands, etc).
Keep appointments as scheduled; broken appointments interrupt treatment progress.
Report broken, distorted or lost appliances promptly.
Avoid foods and eating habits that may break or distort the appliances.
Brush thoroughly after each meal.

By actively taking part in your treatment, you’ll advance to your ultimate goal, a beautiful, healthy smile!

Broken Appliance Policy

Please call and let us know in advance of your appointment if there are any broken, damaged or lost appliances!!  We need to set aside enough time to make the proper repairs.  If we are not notified in advance of broken appliances, repairs may need to be scheduled at a later time even if a regular adjustment appointment is already scheduled.

Emergency Policy

Any injuries to the mouth or teeth need to be reported immediately to a dentist whether undergoing orthodontic care or not.  Knocked out or broken teeth are best handled by a general dentist.  If any orthodontic appliances become damaged, please notify our office.  Emergency appointments causing severe discomfort will be handled appropriately on an individual basis.  We will do our best to see emergencies immediately during regular business hours.  Dr. Cindy, Dr. Sam or one of our clinical staff members will be available to take any emergency call after business hours.  Please call our office and follow the instructions over the phone to have a staff member paged.

Dental Care Policy

It is extremely important to continue to visit the dentist during orthodontic treatment!  We recommend a thorough examination and cleaning at least every 6 months.